Harmonious Endings Privacy Policy

Last Updated: October 22, 2026

At Harmonious Endings End of Life Doula, your privacy is important. We understand that seeking end-of-life support may involve sharing deeply personal and sensitive information. We are committed to treating your information with care, confidentiality, and respect.

This Privacy Policy explains how we collect, use, protect, and manage personal information when you visit our website, contact us, or inquire about our services.


Information We Collect

When you contact Harmonious Endings through our website, by email, or during a consultation, we may collect personal information such as:

  • Your name and email address
  • Information you provide through our contact form
  • Details about your interest in our services
  • Information you voluntarily share about your personal circumstances, preferences, or support needs

Our website hosting services may also automatically collect basic technical information, such as your IP address, browser type, and website activity, for operational and security purposes.


How We Use Your Information

Personal information is collected and used only for purposes reasonably related to your inquiry or the services you request. These purposes may include:

  • Responding to questions and inquiries
  • Scheduling consultations and appointments
  • Providing personalized end-of-life doula services
  • Communicating important information about requested services
  • Maintaining appropriate records and meeting legal obligations
  • Supporting the functionality and security of our website

We do not sell your personal information or share it with third parties for their independent marketing purposes.


Confidentiality & Sensitive Information

We recognize that conversations about end-of-life planning, health, family relationships, and personal wishes require particular sensitivity.

Information shared during consultations or while receiving services is treated with discretion and respect. Personal information will not be disclosed to family members, healthcare professionals, or other individuals without appropriate consent, except where required or permitted by law.

For your protection, we encourage you not to include detailed medical histories or other highly sensitive information in the general website contact form. More personal information can be discussed through an appropriate communication method during your consultation.


Consent & Information Sharing

By voluntarily submitting personal information through our website or contacting us directly, you consent to its collection and use for the purposes described in this policy.

We may use third-party service providers for website hosting, email communications, appointment scheduling, or other administrative functions. These providers may process information as necessary to deliver their services and may store or process data outside Canada.

We take reasonable steps to protect personal information shared with service providers and limit disclosure to what is necessary.


Information Security & Retention

We take reasonable administrative and technical precautions to protect personal information against unauthorized access, loss, misuse, or disclosure.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet applicable legal and professional obligations. When information is no longer required, it is securely deleted or disposed of.

Although reasonable precautions are taken, no method of electronic communication or storage can be guaranteed to be completely secure.


Cookies & Website Technology

Our website may use cookies and similar technologies to support basic functionality and improve the visitor experience. Our website hosting provider may also collect technical information necessary to operate and protect the website.

You can adjust your browser settings to manage or disable cookies, although doing so may affect certain website features.


Your Privacy Rights

You may contact us at any time to:

  • Request access to personal information we hold about you
  • Ask for corrections to inaccurate information
  • Request the deletion of personal information, where permitted by law
  • Withdraw consent for certain uses of your information, subject to applicable legal or contractual requirements
  • Ask questions or raise concerns about our privacy practices

We will respond to privacy-related requests within a reasonable timeframe and in accordance with applicable privacy legislation.


Third-Party Websites

Our website may contain links to external websites or services. Harmonious Endings is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing personal information.


Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, website functionality, or applicable privacy requirements.

Any updates will be posted on this page with a revised date.



Contact Us

If you have questions about this Privacy Policy, concerns about how your information is handled, or would like to exercise your privacy rights, please contact:

Harmonious Endings End of Life Doula
Sue-Ann McGeragle
Email: sue@heeld.ca